It is not commercially viable today for a Small to Medium sized Business to retain the fulltime services of IT experts across all areas of their IT. Even our Enterprise sized customers choose to outsource some specialist skills provision to complement their internal resource.
Our support agreements are designed to help cope with infrastructure, operating environment and business applications that are growing in complexity while at the same time becoming more and more "mission critical" to an organisation.
You have a problem. It is our job to resolve the problem whether it be server, network, application or human error. More than that we take responsibility to correct damage and recover to a controlled point.
You need a stable network, server and pc environment. We endeavour to create highly reliable networks, however, when problems do arise you can rely on us to solve your issue. This is a differentiating factor in IT Connections Support Services. We have nothing to protect except our service level. We do not hide behind the Not our fault issues quoted by Hardware Manufacturers and Software Authors.